Digital Marketing Account Manager

North York, ON, Canada

Full Time

Experienced

Are you a strategic thinker who thrives at the intersection of client relations and digital innovation? We are looking for a Digital Marketing Account Manager to serve as the vital link between our clients’ business goals and our agency’s expert execution.

In this role, you aren't just a point of contact—you are a strategic consultant. You will manage a portfolio of diverse clients, guiding them through the complexities of the digital landscape and ensuring our specialist teams (SEO, Paid Media, Creative) deliver high-impact results that move the needle.

Key Responsibilities

Strategic Client Leadership: Act as the primary advisor for your accounts, deeply understanding their industry, pain points, and KPIs to develop integrated marketing roadmaps.
Omnichannel Coordination: Work cross-functionally with our technical teams to ensure SEO, PPC, Social, and Content efforts are synchronized and brand-consistent.
Performance Storytelling: Translate raw data from Google Analytics and Meta Business Suite into compelling narratives that prove ROI and inform future strategy.
Project Orchestration: Lead the lifecycle of client campaigns, managing timelines, internal briefs, and deliverables to ensure "on-time, every-time" execution.
Growth & Retention: Proactively identify "upsell" opportunities where additional agency services can solve client challenges, ensuring long-term partnership health and account expansion.

The Ideal Candidate

We are looking for someone who has mastered the following three core competencies:

Full-Funnel Fluency: You understand how a user moves from an initial Google search to a final conversion. You can speak confidently about the relationship between "Top-of-Funnel" awareness and "Bottom-of-Funnel" sales.

Data-Driven Decision Making: You don't just report numbers; you find the "why" behind them. You can spot a drop in conversion rates and immediately brainstorm a strategic pivot with the team.
High Emotional Intelligence (EQ): You are a master of diplomacy. You can navigate high-pressure client meetings, manage expectations, and maintain a positive, solution-oriented culture for the internal team.

Why This Role Matters

This position is the ultimate application of Integrated Marketing Communications (IMC). While our specialists focus on the "how," you focus on the "why." You ensure that every piece of content and every dollar of ad spend contributes to a cohesive, winning brand story.

Feature	Our Expectation
Communication	Clear, proactive, and jargon-free.
Strategy	Moving from "task-taker" to "business partner."
Organization	Managing multiple moving parts without breaking a sweat.

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